Module 3
De-escalation: lowering the temperature in the room and on the page
Heat spreads. A raised voice invites a raised voice; a sharp email invites a sharper reply. This module teaches the habits that stop the spread: managing yourself first, then acknowledging the other person, reframing what they say into something that can be worked on, and writing in a way that opens doors.
Module 1 of this course is free, and this is not it. Unlock the whole course below, or go back to the course page.
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See what is included in All-Access →General education on conflict and dispute resolution, using invented people and disputes. It is not legal advice or mediator accreditation, and rules on processes, confidentiality and professional conduct differ from country to country.
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