Module 6
Listening, questions and emotion at the table
Negotiators who listen get better information, earn more trust and are told more. This module treats listening as a working tool: what to do while the other side is speaking, which questions help, what to do with emotion, and how to build the trust that lets information flow.
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See what is included in All-Access →General education on negotiation technique, using invented people and figures. It is not legal advice, and professional rules on honesty, authority and disclosure differ from country to country; check those that apply to you.
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